Exchange & Return Policy

To initiate an exchange or return, please follow these steps:

• Contact our Customer Service team to request authorization by email at info@moonmains.com or via WhatsApp at +971 50 195 6434.
• Pack the item securely in its original packaging and include all original accessories, tags, labels, and documents received with the order.
• Once we receive and inspect the returned item, we will process the approved exchange or issue the return as store credit.

Exchange or return requests must be made within 7 days of receiving your order.

Please note that the following items are not eligible for return, exchange, or cancellation:

• Items that have been worn, damaged, altered, washed, or returned without their original tags or labels.
• Customized, made-to-measure, or specially altered items.
• Outlet collection items.
• Products created according to specific measurements or customized designs.

If you receive a damaged or defective item, please contact our Customer Service team immediately so that we can review the issue and arrange an appropriate replacement where applicable.

Please note that MOONMAINS offers approved refunds in the form of store credit only, which may be redeemed toward future purchases. We do not offer monetary refunds to the original payment method.

If you have any questions or concerns regarding delivery, exchanges, or returns, please contact our Customer Service team.